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Visitors to our website

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy policy.

Changes to this privacy policy
We keep our privacy notice under regular review.

Cookies Policy

We use a system of classifying the different types of cookies which we use on the website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at and

Cookies used on the website

A list of all the cookies used on the website by category is set out below.

Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

SSL certificate

Sort & Survive’s website has a Secure Sockets Layer certificate, the encryption code process that sits on the hosting space of the website. The purpose is to securely encrypt all the details that are entered into any forms or fields on a website.

Enquiry and contact forms

Details are not stored in the website’s SQL database unless stored encrypted. If details are sent to Sort & Survive by e-mail, the e-mail service provider adheres to GDPR rules and the e-mail is stored and sent according to GDPR secure methods.

An enquiry is explicit to that instance. The user’s details are not added to any marketing database unless the user has expressly agreed to it using a separate tick box.

Sort & Survive does not print out e-mails with enquiry details. It does not use a CRM database, create a user account automatically or use payment gateways. Sort & Survive does not use pre-ticked boxes to automatically sign the enquirer up to a newsletter and will always use an unsubscribe link.

Connected email

Whilst not strictly website-related, all e-mail services and the storage of e-mail from all site users are stored in accordance with DPA (Data Protection Act) & GDPR guidelines. E-mail data is stored securely on a desktop computer and not shared on other devices using remote storage. Sort & Survive uses anti-virus applications and regularly updates them and deletes unnecessary e-mails completely.

Data Retention policy

Sort & Survive stores personal data for two years unless data relates to business accounting, finance or taxation in which case data is retained for seven years.

Social media account connection

Sort & Survive usually uses formal connections rather than social media accounts to make contact with website users. Any data that is gathered directly from people on social media sites is handled in accordance with the GDPR privacy guidelines. This privacy policy also covers third-party data controllers, including people using SSO (Single Sign-on) for logging into sites also using their social media account logins for convenience. Sort & Survive will not use any customer details or connections on its social media pages to promote the business unless it has their consent to do so.